Privacy Policy

Privacy Policy

RecoverEaze Ltd
Nelson Street, Bolton, BL3 2AH
📞 0303 040 1264 
📧 info@recovereazeltd.co.uk
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1. Introduction

At RecoverEaze Ltd, we take your privacy seriously.
This Privacy Policy explains how we collect, use, and protect your personal data when you contact us or use our services.
By using our website or providing your details, you agree to the terms of this Privacy Policy.

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2. Who We Are

RecoverEaze Ltd helps people involved in road traffic accidents by connecting them with trusted solicitors and service providers for:
• Personal injury claims
• Vehicle repairs and hire vehicles

We are not regulated by the Financial Conduct Authority (FCA) and do not provide legal advice ourselves.

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3. Information We Collect

We may collect and process the following personal information:

Information you provide directly:
• Name and contact details (address, phone number, email)
• Accident and vehicle details
• Insurance information (where relevant)

Information we receive from third parties:
• Solicitors or service providers handling your case
• Vehicle hire or recovery companies

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4. How We Use Your Information

We use your personal data to:
• Assess your enquiry and determine suitable assistance
• Refer your case to solicitors or service providers (with your consent)
• Communicate with you about your claim or enquiry
• Maintain business and administrative records
• Comply with legal requirements

We will never use your information for marketing unless you give explicit consent.

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5. Sharing Your Information

We may share your data with:
• Our panel solicitors and legal partners
• Vehicle recovery, repair, and hire companies
• Regulatory or law enforcement bodies (only when required by law)

We only share data where necessary and will never sell your information to anyone.

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6. Lawful Basis for Processing

We process your personal data under the following legal bases:
• Consent: when you agree to a referral or service
• Contract: to provide the services you request
• Legitimate interest: to operate and improve our services
• Legal obligation: to comply with applicable UK laws

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7. How Long We Keep Your Data

We retain your information only as long as necessary to fulfil the purposes outlined above or to meet legal obligations.
After this period, your data will be securely deleted or anonymised.

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8. Your Data Protection Rights

Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing
• Withdraw consent at any time

To exercise these rights, contact us at info@recovereazeltd.co.uk.
We will respond within one month.

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9. Data Security

We take appropriate security measures to protect your personal data from unauthorised access, loss, misuse, or alteration.
Only authorised staff and trusted partners have access to your data.

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10. Transfers Outside the UK

We do not routinely transfer personal data outside the UK.
If we ever need to, we’ll ensure adequate protections are in place in compliance with UK data protection laws.

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11. Cookies

Our website may use cookies to improve user experience and website performance.
Cookies do not collect personal data unless you provide it.
You can disable cookies in your browser settings at any time.
For more details, see our [Cookie Policy] (add link when available).

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12. Complaints

If you’re unhappy with how we’ve handled your personal data, please contact us first:
📧 info@recovereazeltd.co.uk

If you remain unsatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):
👉 www.ico.org.uk

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13. Updates to This Policy

We may update this Privacy Policy occasionally.
All changes will be posted on this page with an updated “Effective Date.”

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14. Contact Us

For any privacy-related questions or requests, please contact:

RecoverEaze Ltd
Nelson Street, Bolton, BL3 2AH
📞 0303 040 1264
📧 info@recovereazeltd.co.uk